Life, safety, fire, violence, or serious threat
Move away from danger if you can do so safely, then call 112. Do not wait for an OC contact to answer.
Call 112Survival Kit
ҚАЛҚАН · Emergency field card
Help, without hunting for it.
For a real threat to life, health, safety, or property, call 112. For an ambulance, call 103 directly. Everything else on this page comes second.
This guide routes you to help. It does not diagnose, treat, replace emergency services, or guarantee that an English-speaking operator is available.
Route, do not diagnose
What is happening?
Choose the closest description. If you are unsure and there is a real immediate threat, call 112.
Verified
Emergency numbers
Kazakhstan eGov says 112 is free and can be dialled without a SIM or positive balance. A usable emergency network signal is still physically required.
The 20-second handover
Give the dispatcher the useful facts
Speak slowly. Operators may primarily use Kazakh or Russian. If a local person is beside you, ask them to stay and help translate.
- 1
What happened and what danger exists now
- 2
The exact address or a clear landmark
- 3
Your name and callback number
- 4
Answer questions and wait for the dispatcher to end the call
Show your location
The campus address, ready to hand over
If you are elsewhere, open your map and use the nearest named entrance, street, or landmark instead of guessing.
53 Kabanbay Batyr Avenue, Astana 010000
Nazarbayev University
Care on campus, with the limits visible
NU publishes these services and hours. Delegate access, payment, and referral depend on the service and insurance arrangement, so confirm by phone before walking over.
Chest pain, breathing difficulty, severe allergic reaction, heavy bleeding, loss of consciousness, or other serious symptoms: call 103 or 112 rather than walking to a clinic.
Call first. State that you are an international AM26 delegate, ask whether you can be seen, and keep insurance and a payment method ready.
University Health Center
Ground floor, blocks D7–D8 (24–25)
Mon–Fri 08:00–20:00 · Sat 09:00–13:00 · Sun closed
NU lists voluntary-insurance and paid services. Reception also publishes two alternate numbers in the source.
+7 7172 69 26 16SourceDoctor on Duty
Block D3 (19), office 190201
Mon–Fri 20:00–08:00 · Weekends and public holidays 24 hours
NU says to use this service for urgent cases outside UHC hours that do not require an ambulance.
+7 702 853 61 30SourceOn-campus pharmacies
Blocks D5–D6 and D7, near the UHC
Published hours vary by pharmacy; neither is listed as 24/7
Check the NU source for the current names, phone numbers, and daily hours before walking over.
SourceStored only on this device
Put your essential contacts in one place
Add these before travel. The page builds a copyable and printable card around the verified public numbers and campus address.
No account and no upload: these fields stay in this browser’s local storage. Clear the fields to remove them.
Health preparation
Do the boring work before it becomes urgent
Generic travel advice is not a personal medical plan. Use these prompts with your own clinician and insurer.
Review vaccines and health risks at least a month ahead
CDC advises a pre-travel clinician visit and keeping routine vaccines current. Recommendations depend on age, health, itinerary, and country of departure.
Insurance must cover treatment and evacuation
Check the whole itinerary, planned activities, medical evacuation, and repatriation. Save the policy number and assistance line outside your inbox.
Bring enough regular medicine
Keep medicine in original packaging with the prescription. For local replacement, a valid prescription translated into Kazakh or Russian may be required, and brand names may differ.
Carry a short medical summary
List diagnoses, allergies, medicines with generic names, emergency contact, and insurer. Keep it accessible on the locked phone and on paper.
Drink bottled water, not tap water
The Organizing Committee's survival kit is explicit: tap water is not recommended for drinking. Bottled water is sold everywhere for roughly 200–350 ₸; Tassay, A’Su and Samal are the usual local brands. Carry a bottle, especially on hot days and long session blocks.
Save your own consular emergency contact
Your embassy or consulate is the route for replacement travel documents and consular help. Some countries cover Kazakhstan from another city or country, so check before departure.
Sources & limits
- Emergency number 112Electronic Government of the Republic of Kazakhstan · 2026-07-22
- Medical Services on CampusNazarbayev University · 2026-07-22
- Kazakhstan Traveler ViewUS Centers for Disease Control and Prevention · 2026-07-22
- Kazakhstan: healthUK Foreign, Commonwealth & Development Office · 2026-07-22
- Kazakhstan: getting helpUK Foreign, Commonwealth & Development Office · 2026-07-22
- AM26 Invitation PackageAM26 Organizing Committee · 2026-06-11
- AM26 Survival KitAM26 Organizing Committee · 2026-07-28